General Terms and Conditions

KeesdeBoekhouder Office B.V. is a firm that focuses on all small entrepreneurs in the Netherlands.

ARTICLE 1. DEFINITIONS AND APPLICABILITY

For the purpose of these General Terms and Conditions, the following definitions are used:

General Terms and Conditions: the present general terms and conditions (of sale and delivery).
Third Parties: each and every party other than KeesdeBoekhouder.
Services: additional services, facilitated by Third Parties, that the Client can purchase from KeesdeBoekhouder.
Continuing Performance Agreement: each and every (already existing or future) Agreement concluded in writing, orally or tacitly by and between KeesdeBoekhouder and a Client that extends to the regular delivery of products and/or the regular supply of Services during a certain period.
Related Legal Entity: each and every legal entity or company that can be qualified as a ‘group company’ within the meaning of Section 24b of Book 2 of the Dutch Civil Code or as a ‘subsidiary’ within the meaning of Section 24a of Book 2 of the Dutch Civil Code.
KeesdeBoekhouder Office B.V.: KeesdeBoekhouder Office B.V. (Trade Register number: 60972262) and any and all Related Legal Entities of the same, also referred to as KeesdeBoekhouder.
Client: each and every legal entity that or each and every natural person who commissions an Engagement to KeesdeBoekhouder or to which/to whom KeesdeBoekhouder submits an Offer or that or who concludes or concluded – in any form whatsoever – an Agreement with KeesdeBoekhouder.
Offer: each and ever written or oral proposal (proposition or offer) of KeesdeBoekhouder to a Client for the performance of activities or the purchase of Services, or the conclusion of an Agreement.
Engagement: each and every request of a Client to KeesdeBoekhouder to perform activities or to supply Services to the said Client, also including an (oral) Offer of KeesdeBoekhouder accepted by the Client.
Engagement Letter: the written confirmation of KeesdeBoekhouder to the Client of the Engagement.
Agreement: any and all Agreements concluded (or yet to be concluded in the future ) in writing, orally or tacitly by and between KeesdeBoekhouder and a Client, also including (but not limited to) Continuing Performance Agreements and any and all individual agreements deriving (yet to derive) from the same.
These General Terms and Conditions are applicable to any and all Offers, Engagements and (existing and future) Agreements.
The acceptance of an Offer, the commissioning of an Engagement and/or the conclusion of an Agreement with KeesdeBoekhouder, which implies that the Client accepts the applicability of these General Terms and Conditions.
Deviations from these General Terms and Conditions are only valid if KeesdeBoekhouder expressly agreed with the same in writing.

ARTICLE 2. THE ENGAGEMENT

The Engagement is exclusively concluded at the moment that KeesdeBoekhouder confirmed the (oral) arrangements (by email).
The content of the Engagement is specified in the Engagement Letter and can – only if this was expressly included as such in the Engagement Letter – consist of, inter alia, the following administrative and accounting activities:
Processing for accounting purposes of the documents submitted;
Verification and handling of turnover tax, wage tax, income tax and corporation tax;
Compilation of annual accounts;
Handling of applications and notices of objection and appeal in all tax matters;
Acting as authorised representative in tax proceedings;
Facilitation and administration of an online payroll system;
Tax and/or accounting consultancy;
General legal consultancy;
Advisering van algemeen juridische aard;
Additional activities, including interim figures/forecasts/IND applications;
Additional Services.
The Engagement is exclusively accepted and performed by KeesdeBoekhouder. KeesdeBoekhouder is open from 8:30 a.m. to 6 p.m.
During the performance of the Engagement, KeesdeBoekhouder uses its own platform, named the “KeesdeBoekhouder Online System“, hereinafter also referred to as: “KOS“), in which the following Services are also offered/facilitated/used:
- NMBRS for the benefit of the payroll administration;
- Tax Convenience for the benefit of the returns;
KeesdeBoekhouder shall handle information made available to the same during the performance of the Engagement confidentially and shall in connection therewith also take the relevant appropriate measures with regard to the hiring of Third Parties.
KeesdeBoekhouder determines the manner that and by what persons the Engagement is performed and does, in connection therewith, observe the conditions communicated by the Client as much as possible.
The Client grants consent to make information that must be made available to a Third Party (Third Parties) in connection with the performance of the Engagement available to them.
For the purpose of the communication, the Client grants consent to use any and all electronic means of communication customary at that time, in particular also the online applications, platforms and portals that are being used by KeesdeBoekhouder.
KeesdeBoekhouder is authorised to accept terms and conditions that are applicable in its relationship with a Third Party, or that are stipulated by a Third Party, on behalf of the Client. KeesdeBoekhouder shall be entitled to rely on the said terms and conditions in respect of the Client and to the extent that it regards the performance of the Engagement by the Third Party. The Client shall never address Third Parties directly.
KeesdeBoekhouder is gemachtigd om voorwaarden die in de relatie tussen haar en de Derde gelden of die door een Derde worden bedongen, namens de Klant te aanvaarden. KeesdeBoekhouder zal deze voorwaarden mogen tegenwerpen aan de Klant in het geval en voor zover het de uitvoering van de Opdracht door de Derde betreft. Derden zullen door de Klant nimmer rechtstreeks worden aangesproken.
KeesdeBoekhouder can only perform more activities and charge them to the Client than to which the Engagement extends if the said activities derive from additional circumstances or legislation or regulations applicable to the (performance of the) Engagement.

ARTICLE 3. OFFERS, CONCLUSION OF AGREEMENT, PROPOSALS/QUOTATIONS

Any and all Offers and any and all prices quoted by KeesdeBoekhouder are subject to contract and must be regarded as an invitation to commission an Engagement. KeesdeBoekhouder is always entitled to, without stating reasons, refuse and/or not process an Offer accepted by a Client or an Engagement commissioned by a Client, inter alia on account of the fact that KeesdeBoekhouder depends (at least may depend) on Third Parties. As the occasion arises, KeesdeBoekhouder shall forthwith inform the Client accordingly.
An Agreement is only concluded after acceptance by KeesdeBoekhouder of an Engagement of a Client, also if the said Engagement was commissioned following an already submitted Offer (subject to contract).
Promises made and/or arrangements stipulated or changed after the commissioning and acceptance of an Engagement regarding the performance of the Engagement are only binding if they were laid down by and between the parties in writing (or electronically).

ARTICLE 4. KEESDEBOEKHOUDER ONLINE SYSTEM

KeesdeBoekhouder opens its KOS for the Client in order that the Client can upload the administration and KeesdeBoekhouder can perform the Engagement and the Client can also obtain access to the Services, whether or not because the Client is linked to the platform of the Third Parties.
KeesdeBoekhouder shall provide for an expert administration (accounting and payroll administration and archiving) of the Client with due observance of the applicable legislation and regulations.
KeesdeBoekhouder always aims to process the administration made available in a timely and complete fashion in the returns within 4 months. This regards a best effort obligation and not a result obligation. In the event that KeesdeBoekhouder is not able to process the submitted data within the said time limit, KeesdeBoekhouder cannot be held liable for this.
KeesdeBoekhouder takes any and all measures that can reasonably be expected to secure the data entered by the Client against loss, theft, unauthorised access and alteration by unauthorised users. KeesdeBoekhouder shall not be liable for potential damages in case of loss of or damage to data.
The administration (any and all data) made available by the Client can be retrieved by the Client via various export functions and be stored externally by the Client. The Client must provide for adequate compliance with applicable statutory retention periods with regard to the administration as well as the retention of the original administration. KeesdeBoekhouder is not subject to a statutory retention period for the data entered by or on behalf of the Client.
KeesdeBoekhouder is entitled to, in case of (the suspicion of) a serious violation of the provisions set forth in the Engagement and/or these General Terms and Conditions, KOS or platforms/domains of Third Parties, temporarily or permanently block the access of the Client to the said platforms or KOS.
After termination of the Engagement, the data shall still remain available in order that the Client shall be able to export or store the data externally. This period is exclusively meant for the data portability. KeesdeBoekhouder reserves the right to block the access to KOS after a period of 6 months has lapsed.

ARTICLE 5. PRICES, INVOICING, PAYMENT CONDITIONS AND TERMS

Unless expressly stipulated otherwise, any and all prices quoted by KeesdeBoekhouder are in euro currency, exclusive of turnover tax, potential taxes and/or other levies and costs.
Prices quoted are subject to contract and can therefore always be changed by KeesdeBoekhouder. As the occasion arises, the Client shall be entitled to cancel the Engagement within five (5) days after notification of the price increase.
As the occasion arises, KeesdeBoekhouder can increase the stipulated rate annually on the basis of the services price index as established and published by the CBS (Statistics Netherlands).
The fixed rate included in the Agreement shall be charged in accordance with the arrangements (payment terms) in the Engagement Letter. Expenses incurred for the benefit of the Client shall be charged separately.
Barring different arrangements, Engagements must have been paid within fourteen (14) days after the date of the invoice. These payment terms, and different payment terms potentially stipulated with a Client, are always strict deadlines, also if KeesdeBoekhouder agrees with a later payment as a goodwill gesture.
In case of failing (or late) payment of invoices, KeesdeBoekhouder is entitled to transfer the invoice to a (external) collection party, in which instance the Client must – in addition to the statutory (commercial) interest – pay compensation for any and all actually incurred (extrajudicial collection, legal and potential lawyer’s) fees, with a minimum of either ?250.00 (two hundred and fifty euros) exclusive of VAT or – at the discretion of KeesdeBoekhouder – fifteen per cent (15%) of the outstanding invoice amount.
Suspension of payment of invoices or settlement by the Client is not permitted and is expressly excluded.
The potential time limit within which the performance of the Engagement must have been completed is indicative and cannot be qualified as a strict deadline. An overstepping of a time limit shall not entitle the Client to compensation and neither to the right to cancel the Engagement or to rescind the Agreement, unless and to the extent that preservation of the Agreement is unacceptable according to the principles of reasonableness and fairness.
If the Client is liable to pay an advance or a down payment to KeesdeBoekhouder or must make the information or documents required for the performance of the Engagement available, then the time limit within which the Engagement must be completed shall not start other than after the payment has been received by KeesdeBoekhouder in full, respectively the information and/or documents has/have been made available to KeesdeBoekhouder in its/their entirety.

ARTICLE 6. OBLIGATIONS OF THE CLIENT

The Client is required to use KOS.
During the use of (the platforms of) Third Parties, the Client is required to observe the necessary diligence and only to use them for the purposes for which they are intended.
The Client is personally responsible for the scanning, uploading and recording of the administration in a diligent, timely and complete manner. KeesdeBoekhouder is not responsible for the supply and the verification of the completeness of an administration. After all, KeesdeBoekhouder limits itself to the performance of the accounting and payroll administration aimed at the operation.The Client always remains ultimately responsible for the content of the administration.
The Client shall always react expeditiously to questions (including but not limited to the question regarding the origin of funds) of KeesdeBoekhouder or Third Parties.
The Client shall forthwith notify KeesdeBoekhouder of (changes in) the legal structure of the Client and the control relationships within the group to which the Client potentially belongs, as well as of any and all other (financial) cooperative ventures in which the Client participates or of which the Client shall be part. In addition, the Client shall always notify KeesdeBoekhouder in a timely fashion of facts and circumstances that may be relevant in connection with the performance of the Engagement, in order to enable KeesdeBoekhouder to perform the Engagement properly.
The Client is always personally responsible for the decisions that it reaches or intends to reach as a result and/or on the basis of the performance of the Engagement.
The Client guarantees the correctness, completeness and reliability of the data and documents made available to KeesdeBoekhouder, even if they were made available by or originate from third parties.
The Client must amend a change in its address and/or payment details in KOS immediately.
The Client is not allowed to use KOS or the Services for purposes that are in violation of statutory provisions, public order or public morals.
Tax interest charged shall always be at the expense of the Client.
The additional expenses and damages deriving from a delay in the performance of the Engagement, due to failing, late or improper availability of the required data and documents, shall be at the risk and expense of the Client.

Article 7. COMPLAINTS AND CLAIMS

In the event of complaints about the performance of the Engagement, the Client must report this immediately to KeesdeBoekhouder by email and in a properly specified manner, failing which the Client can no longer rely on any shortcoming regarding the performance of the Engagement.
Complaints do not suspend the payment obligation of the Client.
In the event of a rightful complaint communicated in a timely fashion, KeesdeBoekhouder can opt between: (i) adjustment of the rate charged, (ii) improvement or repeated performance of the rejected activities or Services free of charge; or (iii) fully or partially not (no longer) performing the Engagement upon proportionate deduction or refund of the amount charged to respectively already paid by the Client.
The period to complain about invoices sent by KeesdeBoekhouder is at most five (5) working days after the day of receipt. If the Client did not object to the invoice within the said time limit (in writing and in a substantiated manner) via KOS or by email factuur@keesdeboekhouder.nl, then it is deemed to reflect the underlying transaction(s) correctly and to have been approved by the Client.

ARTICLE 8. LIABILITY, PRESCRIPTION AND FORCE MAJEURE

KeesdeBoekhouder shall perform its activities to the best of its ability and observe the diligence that can be expected of the same. If an error is made because the Client made incorrect or incomplete information available to KeesdeBoekhouder, or has done so late, then KeesdeBoekhouder shall not be liable for damages arising in connection therewith.
In derogation from the provisions set forth in Sections 76, 170 and 171 of Book 6 of the Dutch Civil Code, KeesdeBoekhouder shall not be liable for damages caused by employees, subordinates or (not subordinate) auxiliary persons.
KeesdeBoekhouder shall not be liable for indirect damages or consequential damages, which must in any case be understood to include (but not be limited to) trading losses (e.g. lost profit or income, lost savings, losses due to business interruptions or lost business opportunities, reputational damages, loss of clients, time spent, et cetera). Consequential damages and indirect damages are expressly understood also to include any and all damages that derive from – or are the result of – errors, failures and/or shortcomings in the Engagement to be performed.
Each and every claim and/or claim right of a Client in respect of KeesdeBoekhouder expires if and as soon as legal proceedings have not been instituted against KeesdeBoekhouder at the latest within six (6) months after the Client has become familiar (or should reasonably have become familiar) with the existence of the same claim (right).
A legal claim of a Client in respect of KeesdeBoekhouder for compensation for damages expires after a period of two (2) years has lapsed.
KeesdeBoekhouder shall not be liable for a delay or non-compliance that is directly or indirectly the result of (unforeseen) circumstances or causes that fall beyond the control or influence of KeesdeBoekhouder, including in any case (but not limited to) emergency situations, (natural) disasters, accidents, pandemics, (threat of) war or terrorism, uprising, riots, fire, (power or telecommunication) failures, logistical issues, official measures et cetera. This must, moreover, also be understood to include: third parties (including staff, auxiliary persons or other parties on which KeesdeBoekhouder depends for correct compliance) who do not perform due to, for instance, industrial action, sickness or other unforeseen absence or circumstance. As the occasion arises, the performance is postponed for the duration of this kind of situation of force majeure. If the situation of force majeure has continued for three months or longer, then each party can rescind the Agreement, without being liable to pay compensation for damages to the other party. KeesdeBoekhouder does reserve the right to receive payment for already performed activities or already supplied Services.
If the Client performs payments from KOS or the platform of Third Parties, then the bank account numbers entered, whether or not automatically, by KeesdeBoekhouder/KOS must specifically always be checked by the Client for correctness before proceeding with the payment. KeesdeBoekhouder shall not be liable for damages occurring as a result of transfers to incorrect bank account numbers.
If KeesdeBoekhouder is liable in respect of a Client for damages that derive from an imputable failure to comply of KeesdeBoekhouder, then the said liability shall be limited to at most once the (annual) rate paid by the Client in respect of the year in which the damages arose.
The limitation of liability as intended in the previous paragraph of this article is not applicable if there is question of intent or intentional recklessness on the part of KeesdeBoekhouder.
If the Engagement is performed for the benefit of multiple legal entities or natural persons, then the limitation of liability in respect of the Engagement applies to all legal entities or natural persons concerned combined. It is up to that group of legal entities or natural persons concerned to, in the event of liability, distribute the maximum payable compensation among themselves.
KeesdeBoekhouder shall never be liable for damages of any nature whatsoever incurred by the Client that are related to the temporary unavailability or the temporary incorrect or temporary incomplete availability of KOS or platforms of Third Parties (linked to the same).
KeesdeBoekhouder shall not be liable for damages of any nature whatsoever incurred by the Client that are related to the (failing) operation of equipment, infrastructures or internet connections of KOS, the Client or of Third Parties.
The Client indemnifies KeesdeBoekhouder against claims of Third Parties on account of damages caused due to the fact that the Client made incorrect, incomplete or late information available to KeesdeBoekhouder.
The Client indemnifies KeesdeBoekhouder against claims of Third Parties that may arise as a result of failing or incorrect compliance with an obligation deriving from the Engagement or these General Terms and Conditions. The said indemnification is also stipulated for the benefit of the directors, employees or auxiliary persons hired by KeesdeBoekhouder for the performance of the Engagement, who can consequently directly rely on this indemnification.

ARTICLE 9. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

Any and all intellectual or industrial property rights that are established on (or that are related to) the Engagement delivered to a Client by KeesdeBoekhouder, are exclusively and solely vested in KeesdeBoekhouder and remain the property in full of KeesdeBoekhouder.
The Client warrants and guarantees not to infringe, in any way whatsoever, an intellectual property right of KeesdeBoekhouder.
The Client is expressly prohibited from reproducing, disclosing or exploiting the content of the Engagement delivered to the Client, as intended in the previous paragraph, whether or not through the hiring or intervention of Third Parties; this is only permitted after prior written consent has been obtained from KeesdeBoekhouder.
However, the Client is entitled to make copies of documents that were made available to the same by KeesdeBoekhouder for personal internal use, to the extent that this is appropriate within the objective of the Engagement.
“Confidential Information” must be understood as any and all (digital) records, documents, and other (similar) information regarding the Engagement and the business of KeesdeBoekhouder (and Related Legal Entities of the same) of which the Client understands or should reasonably have understood the confidential nature. The Client (including a Related Legal Entity of the same) is required to keep Confidential Information strictly secret in respect of anyone.
Unless (i) a statutory or regulatory provision requires KeesdeBoekhouder to proceed with disclosure, or (ii) KeesdeBoekhouder or a person associated with or employed on behalf of KeesdeBoekhouder acts in legal proceedings in the course of which the said information may bear relevance, KeesdeBoekhouder and the (auxiliary) person(s) hired by the same shall not disclose Confidential Information and personal data or make the same available to Third Parties other than those mentioned in the next paragraph.
1. The Client agrees that in the context of (i) the Engagement, (ii) compliance with statutory obligations, or (iii) internal purposes, KeesdeBoekhouder processes Confidential Information and personal data regarding the Client and/or (auxiliary) persons (previously) employed at or associated with the Client, the clients of the Client or third parties. This also includes the sharing of the said information and data with persons involved in the performance of the Engagement, e.g. Third Parties, insurers and legal or financial consultants of KeesdeBoekhouder.
KeesdeBoekhouder shall take appropriate measures to protect Confidential Information and personal data and inform the employees of KeesdeBoekhouder and the (auxiliary) persons to be hired by KeesdeBoekhouder of the confidential nature of the information and instruct them accordingly.

ARTICLE 10. PRIVACY

The Client took note of and agrees with (via KOS) the content of the Privacy Statement.
The Client indemnifies KeesdeBoekhouder against any and all claims of Third Parties with regard to the implementation of the Agreement, which may be filed against KeesdeBoekhouder on account of a violation of the GDPR and/or other regulations regarding personal data protection.

ARTICLE 11. TERM AND TERMINATION OF THE ENGAGEMENT

The Agreement is concluded for an indefinite period of time.
The parties may always terminate the Agreement, without stating reasons, in writing and with immediate effect. Notice of termination must be given in writing or by email and takes effect from the day of receipt of the notice of termination.
If the Agreement comes to an end before the Engagement has been completed, then the Client shall be liable to pay the rate and/or the fee to KeesdeBoekhouder for the activities that have already been performed for the benefit of the Client.
Unless expressly stipulated otherwise, KeesdeBoekhouder is entitled to rescind the Agreement without notice of default or judicial intervention by means of a written notice with immediate effect if the Client fails to comply with the Agreement and/or its obligations on account of the General Terms and Conditions or if KeesdeBoekhouder can deduce from the facts and circumstances that the Client is no longer able to comply with its payment obligations.
The Agreement comes to an end by operation of law and with immediate effect if the Client is granted suspension of payment or is declared bankrupt/insolvent or a relevant application/petition was filed.
KeesdeBoekhouder shall by no means be required to pay compensation on account of termination of the Agreement, in any way whatsoever, and excludes any liability in connection therewith.

ARTICLE 12. APPLICABLE LAW AND COMPETENT COURT

Dutch law is exclusively applicable to these General Terms and Conditions and to any and all already existing and future Agreements, as well as to disputes and/or extracontractual obligations deriving from or related to the same.
Any and all disputes between KeesdeBoekhouder and a Client that derive from – or that are related to – these General Terms and Conditions or an Agreement are in the first instance exclusively – and therefore with the exclusion of any other court – settled by the competent court of the District Court in Amsterdam.

ARTICLE 13. OTHER PROVISIONS

If KeesdeBoekhouder, as the occasion arises, does not rely on an applicable provision laid down in the General Terms and Conditions, then this shall not imply that KeesdeBoekhouder shall, in subsequent instances, not (no longer) be able to rely on this or any other provision.
KeesdeBoekhouder is authorised to unilaterally amend these General Terms and Conditions from time to time.
The version that was applicable at the time of conclusion of the (Continuing Performance) Agreement with the Client shall always apply.
In the event of a dispute about the interpretation or explanation of a provision laid down in the General Terms and Conditions, the Dutch text and/or version of the General Terms and Conditions shall always prevail and/or be decisive for the interpretation of the same.
The provisions set forth in the Agreement and these General Terms and Conditions, of which it is, either expressly or implicitly, the intention that they shall also remain in full force and effect after termination of the Engagement shall remain in full force and effect thereafter and shall continue to have a binding effect on the parties.

ARTICLE 14 DATE AND SOURCE OF GENERAL TERMS AND CONDITIONS

These General Terms and Conditions were established on 1 July 2022 and can be consulted and downloaded via our website.

Amsterdam, June 2022